Shanghai Astrace New Material Technology Co., Ltd.
FAQ
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Learn More From our products

You will find yourself in a genuine partnership that will provide you with a comfortable experience and high-quality products.

  • In which scenarios can smart dimming film be used?

    Intelligent glass application scenarios such as car skylights, side windows, office partitions, bathrooms, hospitals, shop windows, sunrooms, and projection curtain walls.

  • How many control modes are there for intelligent dimming film?

    There are two types, namely light sensing and physical buttons.

  • How long is the service life of the intelligent dimming film?

    Under normal usage conditions, it can operate stably for more than 8 years.

  • Does OMTD photoelectric film require a dedicated control system?

    Yes. We provide matching drivers and control modules.

  • What content can OMTD photoelectric film display?

    Fixed or customized patterns can be displayed according to needs, such as corporate logos, graphics, text, etc.

  • Can OMTD photoelectric film be used for full-color?

    The current version is single color (blue)/dual color (blue, green) control. If more color effects and functions are needed, they can be customized and developed (project scale and requirements need to be evaluated).

  • Is the installation of the membrane complicated? Do you need a professional team?

    Whether it's the intelligent dimming film or OMTD photoelectric film, installation is relatively simple and can be easily completed through the installation manual and remote guidance we provide.

  • Is the product easily damaged during transportation?

    Adopting customized protective structure packaging, combined with pressure resistant paper tubes or wooden boxes with cushioning materials, to ensure the safety of key parts such as the membrane body and electrode wires during international transportation.

Learn More From Services

You will find yourself in a genuine partnership that will provide you with a comfortable experience and high-quality products.

  • What is the minimum order quantity?

    Flexible customization based on product type and customer needs.  Welcome to communicate specific requirements with sales representatives.

  • What is your delivery time?

    The delivery cycle for regular products is 7-15 working days, while the delivery time for customized products will be confirmed based on specific project requirements and order quantities.

  • What is the payment method?

    We support multiple international payment methods, including wire transfer (T/T), letter of credit (L/C), PayPal, etc.

  • How do you ensure the quality of your products?

    1、 Raw material selection process
    1. Supplier management:
    1) Establish a strict supplier evaluation and selection system, assess the supplier's reputation, production capacity, quality control system, etc.
    2) Regularly evaluate suppliers to ensure the continuity and stability of raw materials
    3) Develop quality standards and acceptance criteria for raw materials, clarify the criteria for qualification and the handling methods for nonconformity.
    4) Inspect and test raw materials, including testing for physical properties, chemical composition, reliability, and other aspects.
    2、 Production process control
    1) Design a reasonable production process and carry out standardized operations.
    2) Regularly maintain and calibrate production equipment to ensure its stability and accuracy.
    3) Implement process inspection, conducting spot checks or full inspections at key production nodes.
    4) Train production personnel to enhance their quality awareness and operational skills.
    3、 Quality inspection process
    1) Develop inspection standards that cover aspects such as appearance, size, and performance.
    2) Use appropriate testing tools and methods, such as measuring tools, testing instruments, etc. Regular calibration of measuring tools and instruments;
    3) Conduct article inspection to confirm the quality of the product at the beginning of production.
    4) Implement process inspection, using batch sampling of raw materials and full inspection of finished products to ensure that the products meet quality requirements.  
    4、 Storage standards
    1) Set appropriate storage environment conditions, such as temperature, humidity, ventilation, etc.
    2) Partition the storage materials for easy management and retrieval.
    3) Establish an inventory management system, manage inventory through ERP, and conduct regular inventory checks to ensure inventory accuracy;
    4) The quality inspection department inspects the quality of inventory products according to their storage time to ensure that the product quality is qualified;.

  • Are you a factory or a trading company?

    We are a manufacturing enterprise with independent research and development and production capabilities. We have many years of experience in the fields of intelligent dimming films and new optoelectronic materials, and have the ability to deliver on a large scale.
    Shanghai Astrace New Material Technology Co., Ltd. is a production-oriented enterprise with its own factory, founded in 2003. For more than 20 years, it has always focused on research and development, customization, branding, market operation, and service guarantee of membrane materials throughout the entire membrane protection industry chain. Relying on products, brands, and services, it has become a membrane material full industry chain group, providing deep solutions in the field of full-featured membrane protection for the world.

  • Where is your factory located?

    Our production base is located in Shanghai, China, close to international ports and aviation logistics centers, making it convenient for global shipments and visits for inspection.
    Add:Building 1, No. 68 Kangyuan Road, Zhujiajiao Town, Qingpu District, Shanghai

  • Can customized services be provided?

    Yes, we support feature customization services, including performance parameter adjustment, control system integration, and more. We also provide pattern design and exclusive graphic development services for OMTD optoelectronic films to meet the market demand for branding and differentiation.

  • Do you support OEM and ODM?

    We have a mature OEM and ODM service system, equipped with experienced R&D and engineering teams, and can provide you with one-stop solutions from structural design, material selection, trial production sampling to mass production delivery.

  • Why choose us?

    ● We have independent core technology, stable product performance, and excellent quality;
    ● We have multiple modern production lines with sufficient annual production capacity and guaranteed delivery;
    ● Having a rigorous quality inspection process and certification qualifications;
    ● Flexible customization and quick response to market demand;
    ● Provide professional pre-sales/after-sales services and respond promptly;
    ● Our cooperative clients are spread across multiple countries and regions, with a good reputation.

  • How long is the warranty period for the product?

    Different products have different warranty periods, and the warranty covers non-human damage to the electronic control system and quality issues of the membrane itself. The specific warranty terms can be refined according to the cooperation agreement.

  • Does your packaging ensure product safety?

    Yes. We use standard protective packaging, including shock-absorbing foam, corner protectors, reinforced cardboard boxes or wooden crates, to adapt to long-distance transportation and multiple handling, ensuring the safe arrival of products.
    1) Material wise: The packaging box adopts a structure of AB tile 240g AAA+130g+100g+170g+240g, equipped with a buffer pad (AB tile 160g+110g+60g+130g+130g) to ensure the strength of the packaging; At the same time, the product is packaged in bubble bags with corresponding cushioning,
    2) Conducted destructive tests on packaging materials, such as drop performance and compressive strength, to demonstrate the safety performance of the product.
    3) Attach safety warning information on the packaging:
    Clearly label storage conditions, warning information, etc. on the packaging to ensure correct use by users. At the same time, by tracing the source code and other information, it is convenient to track the safety status of the entire product process.

  • What information do I need to provide to obtain an accurate quotation?

    To ensure accurate pricing and compliance with your company's qualification review process, please provide the following information:
    ● Scanned copy of business license
    ● Contact name card (including enterprise email and phone number)
    ● Project usage scenarios, size requirements, and quantity estimation (if any)

  • If don't go to your company, how can get product progress?

    You can contact the business manager or obtain the official customer service contact information through our official website. We have a professional team of project managers who can provide full communication and project progress reports through email, phone, video conferencing, and other means.

  • How can I solve this problem if I haven't received the item?

    Please contact the business manager you are coordinating with as soon as possible. We will assist you in checking the logistics status and coordinate with the logistics provider to ensure the safety and timely delivery of your goods.

  • How is your after-sales service?

    We provide full process after-sales support, including product technical guidance, installation consultation, remote troubleshooting, and replacement handling. The service team responds promptly to ensure the smooth implementation of your project.

  • Can I order samples?

    Sure. We welcome customers to learn about product quality and performance through samples. Some standard samples can be provided for free, while customized samples will be charged based on actual costs.

  • How much is the sample fee, and can it be refunded after bulk production?

    The sample cost will be calculated based on the specifications and customization content. If bulk cooperation is reached in the future, the sample fee can be partially or fully deducted from the payment, subject to the specific commercial agreement.

  • Do you provide quality assurance?

    We strictly follow the ISO quality management system for production and are equipped with a complete quality control and testing process. All products undergo multiple quality inspections before leaving the factory to ensure that each batch meets the shipping standards. Third party testing reports or quality inspection certificates can be provided according to project requirements.

  • What is the monthly lending capacity?

    We have multiple automated production lines and a stable raw material supply chain, with a monthly supply capacity of over 100000 square meters (depending on the specific product type), which can meet the continuous supply needs of large and medium-sized projects.